Pacific Transcription delivers a high level of transparency and accountability by effectively describing, understanding and communicating our company processes to our clients.
ISO 9001 Certification
How do we demonstrate this?
Pacific Transcription, as part of the global Pacific Solutions network, is ISO Certified. ISO 9001 is an internationally recognised quality management system (QMS) standard which outlines the requirements an organisation must maintain in their quality management system.
Maintaining ISO Certification
To maintain ISO Certification businesses are required to undergo regular internal and external audits which assess the effectiveness of the quality management systems in place.
Evidence of an effective quality management system includes:
Having the right objectives, metrics and procedures in place, which are continually monitored, measured and improved.
Engaging in regular internal and external auditing of the standard.
Delivering improved customer satisfaction through careful implementation of these processes.
ISO Certification – A Continual Improvement Process
Pacific Transcription continues to meet these challenges by demonstrating a continual improvement process, evidenced in the quality of services and products we provide to our clients.
We genuinely care about what our clients think because it is only through monitoring, measuring and improving our service provision to our clients that we remain relevant to them.
Pacific Transcription’s strong, robust business foundations, designed to provide a consistently high quality service to all clients, are vindicated by our ISO accreditation status and exemplary track record.
Pacific Transcription’s clients can look forward to continued and enhanced client satisfaction.
Pacific Transcription is proud to display the Best Practice Certification logo, which acknowledges this achievement.
Personalised Transcription Solutions
We personalise our transcription solutions to suit individual client needs. We do this by listening to our clients and tailoring an appropriate suite of solutions for each client. This is just one of the many reasons why we retain our clients – we offer a genuinely superior quality of service provision.
By measuring our service, reporting on our service, and improving our service we continue to demonstrate the highest level of accountability to our clients.
What matters to our clients, matters to us.
Click here to view our Quality & Information Security Policy. For more information on Pacific Transcription’s ISO 9001 quality management standard and how clients continue to benefit, contact us today.
We are proud to be ISO 27001 (Information Security Management) and ISO 9001 (Quality Management) certified.
These internationally recognised certifications are testament to Pacific’s consistent delivery of quality services and products to clients, and successful management of information security, through a continual improvement process.
